Lower Authentication Overhead Costs and Improve Customer Experience
A traditional retail bank had in place a costly authentication solution for their e-banking login system, authenticating users with credentials followed by the use of a hardware token. Not only did they have to procure a large amount of hardware tokens annually, they also had high logistics costs from posting these to onboard new customers and replacing them when they got lost or ran out of battery. Costs of the customer support helpdesk were also very high since without access to their hardware tokens, and no fallback solution in place, customers were locked out.
Looking to reduce the overall costs incurred by this cumbersome authentication method, the bank was looking for a way to replace it with one allowing for significant cost reduction, an increase in usability, and a frictionless customer journey. With a mobile app in development, they decided to look for mobile authentication solution providers.
GDPR and PSD2 Compliant Vendor
User-friendly Mobile Solutions
Partnership with IAM provider
Managed On-Premise Deployment