Support Plans

We are here to help you! One plan for every need.

Talk to Sales

Basic

Best Effort*

  • Response Time for High Priority:
    Best Effort
  • Response Time for Normal Priority:
    Best Effort
  • Email Support

* Included in Starter and Pro Pricing Plan

Pro

Business Hours

  • Response Time for High Priority:
    3 Business Hours
  • Response Time for Normal Priority:
    9 Business Hours
  • Email Support

Premium

24/7 Availability

  • Response Time for High Priority:
    1 Hour
  • Response Time for Normal Priority:
    3 Business Hours
  • Email Support
  • Phone Support

Enterprise

Fully Customizable

Need a customized support plan? We offer enterprise plans, whatever your needs.

Change your support plan at any time

High Priority

This level only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. It also includes intermittent issues and reduced quality of service for which no workaround exists. It does not include development issues or problems in staging environments.

Normal Priority

This level includes intermittent issues and reduced quality of service for which a workaround may be available. It also includes product questions, feature requests and development issues.

Business Hours

Our business hours cover Monday through Friday, 8:00 AM Central European to 6:00 PM Central European, excluding Zurich public holidays.

Email Support

support@futurae.com