Support Plans

We are here to help you! One plan for every need.

Talk to Sales

Basic

Business Hours

  • Response Time for High Priority:
    3 Business Hours
  • Response Time for Normal Priority:
    9 Business Hours
  • Email Support

Premium

24/7 Availability

  • Response Time for High Priority:
    1 Hour (24/7)
  • Response Time for Normal Priority:
    3 Business Hours
  • Email Support
  • Recurring PenTest Report Summaries

Enterprise

Fully Customizable

  • Response Time for High Priority:
    1 Hour (24/7)
  • Response Time for Normal Priority:
    3 Business Hours
  • Email Support
  • Phone Support
  • Recurring PenTest Reports
  • Service Availability Reports
  • Option to customize the Support Plan to your Enterprise needs

Change your support plan at any time

High Priority

This level only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. It also includes intermittent issues and reduced quality of service affecting many users, and for which no workaround exists. It does not include development issues or problems in staging environments.

Normal Priority

This level only applies to applications that are in production. This level includes intermittent issues and reduced quality of service affecting many users in production for which a workaround may be available.

Business Hours

Our business hours cover Monday through Friday, 8:00 AM Central European to 6:00 PM Central European, excluding Zurich public holidays.