Frequently Asked Questions
An active user is someone who has authenticated at least once in a calendar month. An active user is counted only once, irrespective of how many authentications they make that month.
For any support inquiries please contact directly our team at support@futurae.com. Basic support is provided only via e-mail during business hours and on a best-effort basis with no response time guarantees.
Our business hours cover Monday through Friday, 8:00 AM Central European to 6:00 PM Central European, excluding Zurich public holidays.
Additional support options are available upon request. Please contact sales.
You will be informed before your trial period expires. In the Futurae Admin, you will be prompted to enter your billing and payment information and your account will be automatically switched to the 'Starter' plan, unless you choose another option.
Yes. You can always change your subscription plan to a different tier, directly in the Futurae Admin.
Yes. You can always select a different support plan that better suits your needs, please contact sales.
When a user is authenticated using SMS Code, they are counted as an active user. In addition, Futurae charges your account per SMS sent.
During the free trial you will have access to the 'Pro' plan. All features are available, excluding the use of SMS Code. If you want to test SMS Code authentication, please contact sales. Futurae standard SMS rates will apply. During the free trial, you will not be charged for active users.
We are happy to offer you the features from 'Starter' or 'Pro' plans at an attractive rate, no matter how many users you want to authenticate. To find out which competitive rates we are able to offer you, with a larger user base, please contact sales.
At Futurae, your data is always secure. If you stop using Futurae, you will be able to export all your users data and subsequently request for Futurae to delete it, permanently.
